Return Policy

RETURN POLICY

• We know you will love our products as much as we do!  Please keep in mind that all of our products are handmade, so the actual pieces may vary slightly in color and size from the images shown online and may also have slight imperfections.  We love this about our products; they are all unique and as always, we include the handmade story behind them.  We strive to provide the most accurate information about each product; please make sure that you have carefully read the descriptions and viewed the images of each item before placing an order.
• If you are not completely satisfied with your order, please email our office at bananawindmaui@gmail.com within 10 days of receipt of your shipment.    
• To be eligible for a return, your item must be unused and in the same condition that you received it. Please note that we cannot refund the original shipping charges as these are paid directly to our carrier.   
• Include “RETURN” in the subject line of your email and a brief description of why you would like to return an item. Your return must be approved by our office. Do not return a product unless you have received an email approval from our office.  
• Your return order must be shipped and received at our office within two weeks of receiving your return approval from us. You will be responsible for paying for your own shipping costs for returning your item. We recommend that you choose a carrier that can provide tracking and proof of delivery as we are not responsible for items lost or damaged in transit and this will help ensure that your product is received at our office within the two week return window.  
• We reserve the right to refuse your return if your order is received after the two week time frame, the item is not in its original condition, or if it is damaged or altered in any way.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be issued in the same form as the initial payment. We cannot refund the original shipping charges as these are paid directly to our carrier. You will be refunded for the amount you paid, minus the original shipping charges. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment.

EXCHANGE POLICY

• Due to the handmade nature and limited quantities of our products, we cannot issue exchanges. If you would like a store credit, please email our office at bananawindmaui@gmail.com and we will be happy to assist you. If you would like to return an item, please refer to our Return Policy above.     

CANCELLATION POLICY

• Orders can only be cancelled if the package has not yet been shipped, or a shipping label has not yet been issued. If we have already shipped your order and you would like to return the item, please refer to our Return Policy above. Please call us directly at 808-661-1600 to assure that your cancellation has taken affect.
• If we receive your cancellation request before we have shipped your package, you will be notified via email that your order has been cancelled and you will receive a full refund. The refund will appear in your account approximately 5 to 10 business days after the order is cancelled.   

INCORRECT ORDERS

• If you think that you have received an incorrect item or are missing items from your order, please email our office at bananawindmaui@gmail.com.